Kim Swan, CIC, CISR

As the Senior Vice President of the Property & Casualty Division of Brown & Brown of Indiana, Kim leads a dedicated team of professionals that service both commercial and personal lines clients in the Indianapolis area. With her additional role as Regional Quality Control Liaison, Kim is a leader and valued resource for procedural guidance. A 30 year insurance veteran, Kim is a highly valued member of the Indianapolis office leadership team and a vital resource for many Brown & Brown offices.

Beginning her insurance career in Michigan, Kim spent 10 years as a property and package underwriter with a nationally recognized insurance carrier. Seeking diversification, she joined an independent agency and mastered customer service, marketing and sales. Moving quickly into handling advanced insurance products, Kim assisted to create a captive program for temporary employment agencies, and specialized in retrospective and retention workers compensation programs.

After relocation to Indiana in 1998, Kim discovered Brown & Brown and joined the Indianapolis office as a customer service representative. A few years later, after it was evident that her strong work ethic and attention to detail were ideal for a leadership position, Kim was asked to take on her current role leading the Property & Casualty division. Shortly thereafter, she gained attention at a regional and corporate level, and was asked to stand as a leader of Quality Control for offices in Michigan, Illinois, Ohio, Minnesota, Wisconsin and Kentucky as well as Indiana. Named Regional Quality Control Liaison in 2006, it took only a year for the company to recognize her as the Regional Quality Control Liaison of the Year in 2007.

A licensed Property & Casualty agent, Kim values continuing education and has additionally earned the Certified Insurance Counselor (CIC) and Customer Insurance Service Representative (CISR) designations. She continues to excel in her leadership roles, demanding a high level of customer service from herself and office staff, maintaining excellent carrier relationships, retaining high standards of quality control and training and enhancing office personnel.